Process a rejected cheque

TABLE OF CONTENTS

• Introduction
• Process a rejected cheque

Introduction

If you have posted a cheque received from a bill payer which was then rejected by your bank, you can post a refund on the account.

Process a rejected cheque

1. Go to the Fees>Collections>Post Receipts and Refunds screen and select the account which had the cheque rejected.
2. In the central pane select the Refund Option and enter the transaction details of the rejected cheque. Mark it clearly as rejected.
3. Enter the amount as a positive value.
4. In the Allocation Details pane at the bottom of the screen, enter the amount in the Unallocated Amount in this Refund field then Save at the top of the screen.
5. The rejected cheque amount will now appear on the bill payer’s account.

For more information on entering refunds, see the Engage Fees Collections guide Post Receipts and Refunds section.