Enter refund amounts

TABLE OF CONTENTS

• Introduction
• Enter refund amounts

Introduction

You can enter Refunds in the Post Receipts and Refunds screen against credit balances or where a cheque or Direct Debit payment has failed, and you want to show it on a bill payer account.

Enter refund amounts

1. Go to Fees>Collections>Post Receipts and Refunds.
2. Highlight the billing account to receive the refund in the main grid.
3. In the centre pane select the Refund The centre pane will now show the label Refunds Entry.
4. Enter the Ledger Description, Transaction Reference, and Refund Date as per a receipt.
5. Enter the value as a positive value or use the function buttons (Auto Balance to All Invoices/Credit Notes, Bal. to Refund Amt, Bal. to Invoice Amt) to help you enter the value.
6. Save the refund and process in the normal way.

Note: You should always post Refunds as a positive value. Engage Fees knows that the amount should be a negative value.

Refunds will post against the selected bank account, but you must still organise the transfer of the refund amount to the bill payer.

No receipt is issued with refunds.

For more information on working with refunds, please see the Engage Fees Collections guide.