When charges won't compile

TABLE OF CONTENTS

• Introduction
• When Charges won't compile

Introduction

Sometimes when you compile your charges there will be an error message at the bottom of the screen saying: Incomplete Contributions were not Compiled and so will not be invoiced. This means that the charges that you allocated to a pupil are not linked to a bill payer and Engage Fees cannot add them to an invoice.

When Charges won't compile

1. Go to the Fees > Allocation > Manage Contact Contributions screen and order the screen by the Contribution Complete column.
2. The pupils that you need to manage will now be at the top of the screen with the Contributions Complete unticked.
3. Ensure that you mark one bill payer account as Balance of Payment type against each pupil. You can use the Auto Allocate Single Contacts button for pupils that only have one bill payer account linked to them.
4. If there is more than one bill payer, select the correct bill payer or divide the bill correctly between the contacts.
5. If there are no contacts linked to the pupil you will need to create a new bill payer account in Fees > Setup > Parent Defaults before you can manage the contact contributions.
6. When all the pupils have a tick in the Contribution Complete column, you can recompile the charges.

For more information on compiling charges please see the Engage Fees Billing guide (Compile Contributions section).