Write off bad debt

TABLE OF CONTENTS

• Introduction

Introduction

When you have an outstanding amount on a bill payer account which you are unable to collect, or it is doubtful that you will be able to collect, you need to write the balance off. Bad or doubtful debts can be written off in the bill payer account by posting a transaction to the bad debt write-off nominal by either:

• Raising a manual credit note (Fees > Invoices > Post Manual Credit Notes), or
• Entering a ledger adjustment (Fees > Invoices > Manual Ledger Postings)

For more information on working with these functions please see the Engage Fees Billing guide (Invoices section).