Unlock a user account in the Staff Portal

TABLE OF CONTENTS

• Introduction
• Unlock a user account in the Staff Portal

Introduction

You can enter your password incorrectly 4 times before Engage locks your account. Once locked it must be unlocked and the password reset. You can reset your password in Engage or the Staff Portal, but the way you do it is different. Find out how in Reset a user account in Engage. The person unlocking the account must have access to the Admin > Users screen.

Unlock a user account in the Staff Portal

1. Go to Admin > Users.
2. Find the user whose account is locked from the list. Alternatively, search for their name or change the Account Status field to Locked.
3. Select the padlock icon on their row. The account is unlocked.
4. If their password is unknown, reset their password. Please see the Reset a password in the Staff Portal  article.