Manage Direct Debit submission files rejected by the bank

TABLE OF CONTENTS

• Introduction
• Manage DD Submission files rejected by your bank

Introduction

If you create a DD submission file which your bank rejects when you upload it, Engage Fees allows you to reject the submission in the Post DD Submissions screen and regenerate a file in a different format.

Manage DD Submission files rejected by your bank

1. Go to Fees>Collections>Post DD Submissions and select all transactions in the rejected batch.
2. Select the Reject DDs button at the bottom of the screen.
3. This will send all the collection amounts back to the Edit DD Schedule screen, marked as outstanding.
4. Update the collection dates if required in the Edit DD Schedule screen.
5. In the Create DD Submissions screen, select the transactions to be resubmitted and select the correct File Format required by your bank from the dropdown.
6. Select the Create File button and submit the file to the bank in the normal way.

Note: Please ask your bank to detail exactly which format they require. Compare their response to the list in the Create DD Submissions screen. If the bank file specification description matches one from the drop-down list, use it when you resubmit the file.

If the bank rejects your new file format, please contact the bank for their format specification and raise a case in the Engage Help and attach the response from the bank.

For more information on working with Direct Debits, please see the Engage Fees Direct Debits guide.